Sales and Service:
Mon-Fri 8.00am to 8.00pm (AEDT)
Sat: 8.00am to 5.30pm (AEDT)
New Claims:
Always Open – 24/7
Existing Claim Enquiries:
Mon-Fri 8.00am to 7.00pm (AEDT)
Sat: 8.00am to 5.00pm (AEDT)
If you're in need of extra resources here's a list of organisations that can help you access the right support and services.
Good Shepherd Microfinance offers affordable financial programs to people who are financially excluded.
Wesley LifeForce service finder provides a tool for suicide prevention services and crisis support to people most at risk. Connect to a range of local services in your area.
National Debt Helpline provides free financial counselling that helps people in Australia tackle their debt problems.
IDCare supports Australians concerned with issues relating to misuse of their identity or cyber security.
1800 RESPECT is a free and confidential service for family and domestic violence support.
Beyond Blue is where you can get information and support for depression, anxiety and suicidal thoughts.
Lifeline is a free and confidential 24 hour crisis support and suicide prevention services.
Advocare provides a range of advocacy and information services specially designed to assist older people, their families and carers.
Translating and Interpreting Services (TIS National) is a 24/7 interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.
The National Relay Service (NRS) is an Australia-wide telephone access service available to customers who are deaf or have a hearing or speech impediment.
Services Australia delivers government payments and services. If eligible, social work services can provide support, counselling and information in difficult times.
We know a lot of our customers will need support at different times in their lives. If you need extra support, we're here to help.
Call us on 1800 112 481 or visit our customer help and support page for more information.
Essentials by AAI
If you are unable to afford mainstream insurance cover, there may be a solution for your needs. Essentials by AAI provides cover for those on low incomes.
Insurance is provided for cars and/or contents insurance only, is limited to low sums insured, and is subject to eligibility criteria.
Insurance issued by AAI Limited ABN 48 005 297 807. Read the Product Disclosure Statement before making a decision about this insurance. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it. The Target Market Determination is also available.
“We” are AAI Limited, issuer of general insurance products under the CIL Brand.
For the purposes of these policies “customer” or “you” are used interchangeably to mean an individual insured, a third-party beneficiary, a potential customer, or an individual which we as an insurer are seeking to recover from. A customer may be liaising with us on their own behalf or via a duly authorised representative.
