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Claims assistance

If you need to make a new claim, we are available 24/7.

If you would like to enquire about an existing claim, our Claims Enquiries team is available

Monday to Friday 8am - 7pm AEDT

Saturday and Sunday 8am - 5pm AEDT

Call us on 1800 112 481

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Our friendly call centre staff are happy to help!

Call 1800 112 481

Tips on making a claim

Avoid any discussions with the witnesses or any other party involved in the accident about who is responsible.

Obtain the other party’s details i.e. name, address, driver’s license number, registration number and also the same details for any witnesses.

Contact the police to attend the scene of the accident if applicable.

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Terms And Conditions

For a quote or policy call: 1800 112 481

For a credit card payment call: 1300 064 783

© Copyright 2011 AAI Limited.

CIL Insurance is a trading division of AAI Limited ABN 48 005 297 807 AFSL 230859, the issuer of the insurance. Registered Office, Level 23, 80 Ann Street, Brisbane QLD 4000. Any advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it. Read the Product Disclosure Statement before making a decision about this product. The Target Market Determination is also available.

Various products and services are provided by different entities of the Suncorp Group. The different entities of the Suncorp Group are not responsible for, or liable in respect of, products or services provided by other entities of the Suncorp Group.

This content is current for Caravan, Motorhome and Relocatable Home Insurance policies that start or renew on or after 23 March 2021.